FAQ
A: At Esa Collective, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a hassle-free return policy. Customers can return items within 30 days of the delivery date for a full refund or exchange. The items must be in their original condition, unworn, unwashed, and with all original tags attached. To initiate a return, please visit our Returns Portal on our website, and follow the step-by-step instructions provided. Once your return is received and inspected, we will process the refund or exchange within 5-7 business days. Please note that the original shipping charges are non-refundable. For further assistance, feel free to contact our customer service team at support@esacollective.com.